Return & Refund Policy

Arttoreal RETURNS & REFUNDS

We want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a 30-day return policy.

If you have any questions about returns, please contact our customer service team at service@arttoreal.com to obtain the correct return address before sending any items back. Please note that unauthorized returns may not be accepted.

Return Eligibility

You have 30 days from the date of delivery to request a return.

To be eligible for a return, items must be:

In unused condition
* Free from damage caused by misuse
* Returned with all original parts and accessories
* Accompanied by proof of purchase

Return Shipping

To help keep our product prices competitive and provide free or low-cost shipping on orders, customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

 Restocking Fees

For approved returns, the following restocking fees may apply:

5% Restocking Fee for items returned in their original packaging and resaleable condition.

20% Restocking Fee for items returned without original packaging or requiring additional inspection, repackaging, or processing.

Restocking fees are calculated based on the total purchase price of the returned item.

Non-Returnable Situations

Returns may not be accepted for:

Products showing signs of use, assembly, or modification
* Items damaged by improper use or handling
* Missing parts, hardware, or accessories not caused by shipping issues
* Clearance or final-sale items.

 Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the issue. Our team will work with you to provide an appropriate solution as quickly as possible.

Refund Processing

After receiving and inspecting your returned item, we will process your refund within 2 business days. The funds will typically be returned to your original payment account within 5-10 business days, depending on your bank or payment service provider.